Please see some of our frequently asked questions below. If your question is not answered here, please feel free to reach out to our team who will be happy to assist you hello@dearkeepsake.com.au

 

What are the shipping costs?

Enjoy free express shipping for all Australian orders exceeding $100.00. For orders under $100, standard shipping within Australia is priced at $9.00, while express shipping is available for $12.00. Explore our rates and delivery times here.

 

What is the estimated delivery time for my order?

Benefit from next-day dispatch for all orders placed Monday to Friday. Your order will be shipped either on the same day or the following business day. Standard Australia-wide orders typically arrive within approximately 2-5 business days after dispatch, while express shipping usually takes around 1-3 business days. For standard International shipping, the delivery time depends on your country's location and the rate of Australia Post delivery, averaging around 12 business days.

 

How is my order packaged?

Each order is carefully enclosed in our branded Dear Keepsake Italian micro-fibre gift boxes. In our commitment to environmental sustainability, when multiple pieces are bought, they are thoughtfully packaged together in one box to minimise our carbon footprint. If you prefer separate packaging for each item, kindly specify in the notes section during checkout. Rest assured, no pricing information is included, allowing for direct shipment to your special someone! Additionally, feel free to include a personalized gift note by mentioning it in your order notes.

 

Do you offer Afterpay?

Yes, we offer the Afterpay payment option, so you can Shop Now and Pay Later. 

 

How do I figure out my ring size?
You can view our ring size guide here. This will help you measure your correct size.

 

Do you sell gift cards?

Yes, we sell gift cards for $50, $100, $150. You can find them here.

 

My earring isn't securing properly!

As our jewellery is meticulously crafted from sterling silver, a soft and malleable metal, there may be instances where the pin that goes through your ear shifts slightly during transport or while wearing them. This misalignment can prevent it from seamlessly clicking shut with the closure clasp. To resolve this, gently bend the pin upwards and adjust it until it aligns properly, allowing it to click closed. If the earring still feels loose even after clicking closed, continue adjusting until you achieve the desired tightness. If issues persist, kindly refrain from wearing the hoops immediately to prevent any potential loss, and reach out to us at hello@dearkeepsake.com.au for further assistance.

 

The item I want is out of stock?
If a piece you are wanting is out of stock, email us at hello@dearkeepsake.com.au to find out when it is expected to be restocked. 

 

Where can we find your stores?

We are located across QLD & NSW, if you would prefer to view our range in person, here is a list of our locations. Please note that some locations may not carry our whole range.