Standard Shipping

• $9 AUD flat rate for AU orders under $100 AUD.

Express Shipping

• We offer FREE Express Shipping on all AU orders over $100 AUD.
• $12 AUD flat rate for AU orders under $100 AUD.

Dispatched same day if ordered before 10am

Australia Post Standard - 2 - 5 business days  

Australia Post Express eParcel - 1 - 3 business days  

All international orders dispatched by Dear Keepsake incur a flat rate fee of $20 via Australia Post.

Australia Post international shipping allow 7–12 business days

Dispatch: same day if ordered before 10am

Please note that clearance, duties, customs, and taxes may apply. Dear Keepsake is not responsible for these charges; they are the responsibility of the purchaser or receiver.

To find out more about duties and taxes please see the shipping FAQs below.

All U.S. orders dispatched by Dear Keepsake incur a flat rate fee of $20 via Australia Post.

Australia Post international shipping allow 7–12 business days

Dispatch: same day if ordered before 10am

Recent changes in US customs regulations may result in higher duties and taxes for some orders. These fees are determined by US Customs and are beyond our control. Duties and taxes are not included at checkout and must be paid upon delivery.

We strongly recommend contacting your local customs office prior to placing an order to understand any potential charges. Please note that items refused at delivery or not cleared by customs may be returned or destroyed, and refunds cannot be issued in these cases.

To help ensure smooth delivery, we advise staying in contact with both your postal carrier and our Customer Care team throughout the shipping process.

Dispatch: same day if ordered before 10am

Delivery time depends on your selected shipping method and location:

Standard Shipping: 2–5 business days within Australia (slightly longer for some states)

Express Shipping: 1–3 business days in most metro areas (may vary regionally)

International orders are sent via Australia Post and typically take 7–14 business days to arrive, depending on your location and customs processing. 

If your order has not yet shipped, contact our Customer Care team as soon as possible — we’ll do our best to update the address.
If the order has already been dispatched:

• For Australian orders, you can try redirecting the delivery through the Australia Post app.
  
• For international orders, contact Australia Post directly with your tracking number for address updates

No — duties and taxes are not included at checkout. These charges are determined by your local customs authority and are the responsibility of the recipient.

Import duties and taxes are set by your government and customs authorities; they are not controlled by the store and must be paid when the parcel arrives in your country.

If you choose not to pay duties or refuse delivery, the parcel may be returned to us or destroyed by customs.

• If the parcel is returned, you may receive a refund minus return shipping costs.
  
• If it is destroyed and can’t be recovered, refunds cannot be issued. We recommend contacting our Customer Care team before refusing delivery so we can assist.