Shipping
We offer FREE EXPRESS SHIPPING on all Australian orders over $100.00
Australia
Shipping Costs
Standard Shipping
- $9 AUD flat rate for AU orders under $100 AUD.
Express Shipping
- We offer FREE Express Shipping on all AU orders over $100 AUD.
- $12 AUD flat rate for AU orders under $100 AUD.
Dispatched same day if ordered before 10am
Shipping times
Australia Post Standard - 2 - 5 business days
Australia Post Express eParcel - 1 - 3 business days
International
Shipping Costs
All international orders dispatched by Dear Keepsake incur a flat rate fee of $20 via Australia Post.
Shipping times
Australia Post international shipping allow 7–12 business days
Dispatch: same day if ordered before 10am
Duties and taxes
Please note that clearance, duties, customs, and taxes may apply. Dear Keepsake is not responsible for these charges; they are the responsibility of the purchaser or receiver.
To find out more about duties and taxes please see the shipping FAQs below.
U.S.
Shipping Costs
All U.S. orders dispatched by Dear Keepsake incur a flat rate fee of $20 via Australia Post.
Shipping times
Australia Post international shipping allow 7–12 business days
Dispatch: same day if ordered before 10am
Duties and taxes (IMPORTANT)
Recent changes in US customs regulations may result in higher duties and taxes for some orders. These fees are determined by US Customs and are beyond our control. Duties and taxes are not included at checkout and must be paid upon delivery.
We strongly recommend contacting your local customs office prior to placing an order to understand any potential charges. Please note that items refused at delivery or not cleared by customs may be returned or destroyed, and refunds cannot be issued in these cases.
To help ensure smooth delivery, we advise staying in contact with both your postal carrier and our Customer Care team throughout the shipping process.
Shipping FAQs
When will my order be shipped?
Dispatch: same day if ordered before 10am
How long does delivery take in Australia
Delivery time depends on your selected shipping method and location:
Standard Shipping: 2–5 business days within Australia (slightly longer for some states)
Express Shipping: 1–3 business days in most metro areas (may vary regionally)
How long does international delivery take?
International orders are sent via Australia Post and typically take 7–14 business days to arrive, depending on your location and customs processing.
Can I change my shipping address after placing my order?
If your order has not yet shipped, contact our Customer Care team as soon as possible — we’ll do our best to update the address.
If the order has already been dispatched:
- For Australian orders, you can try redirecting the delivery through the Australia Post app.
- For international orders, contact Australia Post directly with your tracking number for address updates
Are duties and taxes included in my international order?
No — duties and taxes are not included at checkout. These charges are determined by your local customs authority and are the responsibility of the recipient.
Why am I being charged duties on delivery?
Import duties and taxes are set by your government and customs authorities; they are not controlled by the store and must be paid when the parcel arrives in your country.
What if I refuse delivery or don't pay the duties?
If you choose not to pay duties or refuse delivery, the parcel may be returned to us or destroyed by customs.
- If the parcel is returned, you may receive a refund minus return shipping costs.
- If it is destroyed and can’t be recovered, refunds cannot be issued. We recommend contacting our Customer Care team before refusing delivery so we can assist.